Privacy Policy

Last updated: 01/11/2025

1. Introduction

Welcome to Brothers Grocery (“we,” “us,” or “our”). At https://www.totalkitchen.uk, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information gathered on our website.

2. Information We Collect

2.1 Personal Information

We may collect personal information, including but not limited to:

• Name
• Contact information (email address, phone number, and shipping address)
• Payment details
• Account credentials
• Preferences and interests

2.2 Non-Personal Information

We also collect non-personal information, such as:

• IP addresses
• Browser type
• Demographic information
• Site usage data

3. How We Use Your Information

We use the collected information for the following purposes:

• Processing and fulfilling orders.
• Communicating with you about your orders and account
• Providing customer support
• Personalizing your shopping experience
• Analysing and improving our website and services
• Sending promotional emails and newsletters (you can opt-out anytime)

4. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to outside parties. However, we may share your information with trusted third parties, such as payment processors and shipping companies, to fulfil your orders.

5. Security

We implement security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyse site traffic, and understand user behaviour. You can modify your browser settings to control cookies.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. Please review the privacy policies of third parties before providing any personal information.

8. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

9. Changes to this Privacy Policy

We reserve the right to update our Privacy Policy. Any changes will be posted on this page with the updated date.

10. Contact Us

If you have any questions or concerns about our Privacy Policy, please contact us at info@totalkitchen.uk

By using our website, you consent to the terms outlined in this Privacy Policy.